Growth Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with both potential and existing members through inbound and outbound communication.

• Promote services, coordinate First Appointments and VIP tours, address retention issues, and recover disenrollments.

• Implement acquisition, retention, and recovery campaigns.

• Collaborate within teams to achieve performance objectives and enhance conversion results.

• Keep precise records of member interactions, campaign results, and follow-up actions in Salesforce and other systems.

• Take part in team discussions to pinpoint process enhancements and improve member experience.

• Manage objections and effectively communicate ChenMed's value proposition.

• Assist with campaign pilots and strategic initiatives by providing field-based insights and suggested solutions.

• Achieve or surpass contact, conversion, retention, and quality assurance targets.

• Perform additional related duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least one (1) year of proven success in sales or customer service with notable performance outcomes.

• Experience in building and sustaining customer relationships across various channels and interactions.

• Demonstrable success in sales or customer service with quantifiable results.

• Exceptional verbal communication abilities and a clear, confident phone presence.

• Strong organizational skills with the ability to juggle multiple priorities, high call volumes, and various campaigns.

• Knowledge of negotiation, probing techniques, closing strategies, and objection handling in phone-based sales.

• Proficient in MS Office Suite, Salesforce CRM, and other database, email, and reporting software.

• Competent keyboarding skills.

• Understanding of Medicare Advantage fundamentals and senior-focused service delivery.

• Familiarity with HIPAA compliance and healthcare privacy regulations.

• Capability to work independently in a remote setting.

• Willingness to travel up to 25% of the time for local, regional, or national team meetings.

• Fluent in spoken and written English; bilingual is a plus.

• Preferred experience working with business partners, agents, brokers, or referral sources.

• Preferred experience working with seniors, healthcare, or Medicare-eligible populations.

• Preferred experience managing multiple campaigns, lead sources, or customer segments at the same time.

🏝️ Benefits

• Attractive compensation package.

• Comprehensive benefits offerings.

• Opportunities for career development and advancement.

• Work-life balance.

• Potential for bonuses or commissions.