Growth Community Manager – TikTok, Discord

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the creator community, encompassing its structure, tiering, incentives, calendar, and results.

• Develop and refine the creator tier system along with the advancement pathway.

• Create, manage, and implement the incentive and commission framework, which includes bonuses, contests, gifting, sample seeding, and selective exclusivity; model the economics prior to launch.

• Assist in building and managing training programs to promote L1 creators to L3/L4 levels.

• Monitor creator cohorts and their progression by level and GMV.

• Oversee creator recruitment through sourcing, applications, vetting, and onboarding processes.

• Manage creator retention and optimize the number of videos produced by each creator over specified periods.

• Conduct weekly comprehensive reporting to identify growth limitations.

• Supervise the Creator Coach and Creative Strategist by establishing priorities, reviewing deliverables, maintaining regular communication, and fostering performance development.

• Ensure that coaching and angle pipelines yield creator output, enhancements, and conversions.

• Facilitate weekly community programming, monthly creator evaluations, and quarterly planning in line with channel objectives.

• Provide a weekly report on active creators, videos produced, views, breakout rates, conversions, GMV, cost per video, and program ROI to the Director of Marketplace.

• Convert insights from the creator community into strategies for product, pricing, offers, and competitive positioning.

• Collaborate with paid media, branding, and operations/supply chain teams.

• Address creator disputes, payment challenges, off-brand or non-compliant content, and inquiries related to TikTok Shop policies.

• Create documentable playbooks for onboarding, tier advancement, and contests.

• Establish the Discord framework, including roles, permissions, bots, automations, tracking, attribution, and payment workflows.

• Design the program to scale to ten times the current creator count.

⛳️ Requirements

• 3–5+ years of experience in managing creator/influencer/affiliate programs, community management, or growth marketing with a fast-growing consumer brand — demonstrating real ownership of results, not just execution.

• Proven experience in running or scaling a Discord community.

• Strong commercial acumen; proficient with spreadsheets, capable of modeling incentive structures and unit economics, and defending the ROI of programs.

• Practical knowledge of TikTok and TikTok Shop, including operations related to affiliates, commissions, attribution, and GMV drivers.

• Excellent written communication skills.

• Experience in people management, or clear readiness to take on such responsibilities.

• Strong plus: Background at a rapidly growing TikTok Shop consumer brand.

• Strong plus: Experience in CPG or food & beverage industries.

• Strong plus: Familiarity with creator/affiliate tools and Discord automation.

• Strong plus: Personal experience as a creator or content producer.

🏝️ Benefits

• Competitive base salary designed to reward high performance and impact.

• 401(k) plan with company matching.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Stock option plan to share in the value you help create.

• Generous paid time off and company holidays.

• Real ownership and autonomy to drive measurable growth.

• Ongoing professional development opportunities as we scale.