Group Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all incoming inquiries related to groups, weddings, social events, and buyouts.

• Assess leads based on availability, seasonal trends, operational feasibility, and strategic alignment.

• Create customized proposals and itineraries tailored to client needs.

• Engage in sales discussions through negotiation and contract finalization.

• Address incoming RFPs and sales inquiries via relevant platforms and channels.

• Monitor inquiry volumes, response times, conversion rates, and revenue outcomes.

• Assist in developing group sales strategies, pricing structures, minimum stay conditions, and sales criteria.

• Recognize opportunities for repeat group business and referrals.

• Represent Fogo Island Inn during sales calls, client meetings, trade events, and familiarization visits as necessary.

• Facilitate formal sales transitions for confirmed group bookings and conduct handoff meetings with the Group & Events Manager.

• Organize reservations for groups making individual bookings and payments.

• Conduct site visits and lead sales-oriented tours.

• Remain accessible after handoff for any commercial or contractual issues and future business growth.

• Assist with post-event follow-ups to secure future bookings and repeat clients.

• Record commercial insights and opportunities in the CRM system.

• Collaborate on forecasting, pacing, and pipeline analysis.

• Oversee group deposits, payment timelines, and contractual milestones in conjunction with Finance and Reservations.

⛳️ Requirements

• Minimum of 3 years in group, catering, or events sales within a luxury hotel, resort, or hospitality environment.

• Proven success in converting inquiries into confirmed contracts.

• Experience in crafting personalized proposals, negotiating agreements, and implementing pricing strategies.

• Familiarity with CRM/sales platforms; experience with Salesforce is a plus.

• Strong grasp of group, wedding, social, and buyout sales cycles.

• Understanding of seasonal impacts and operational limitations unique to a small luxury property.

• Exceptional negotiation and relationship management skills with high-value clientele.

• Ability to juggle multiple simultaneous opportunities with outstanding organization, precision, and responsiveness.

• Must possess a valid Canadian driver’s license.

• Excellent interpersonal and communication abilities.

• A passion for social business and a commitment to positively impacting others and the community.

• An entrepreneurial mindset coupled with a positive demeanor.

• Dedication to upholding the vision and objectives of Fogo Island Inn, Shorefast Foundation, and related organizations.

• Capability to thrive in a fast-paced and dynamic work environment.

• Awareness and appreciation for the history and culture of rural Newfoundland.

🏝️ Benefits

• Starting salary ranging from $60K to $70K.

• Employee discounts across our businesses (Fogo Island Inn and Fogo Island Workshops).

• Access to the necessary technology to perform your duties effectively.

• A supportive, engaged, and collaborative atmosphere that fosters creativity and curiosity.

• The chance to be part of a thriving social enterprise.

• Opportunities for ongoing learning and professional development.

• Additional perks and benefits available.