Group Product Manager, Sales Experience

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Define and enhance the product strategy for Sales Hub, ensuring merchant success throughout activation, initial sales, early GMV, and retention.

• Establish the North Star and KPI framework while outlining journeys based on merchant segments.

• Develop insights into merchant progression and drop-off by utilizing research, behavioral data, cohort analysis, and experimentation.

• Create a comprehensive map of the merchant journey and pinpoint high-impact interventions.

• Adjust priorities for initiatives and make trade-offs between immediate benefits and long-term capabilities.

• Design AI-driven Sales Hub experiences leveraging merchant, catalog, and behavioral data.

• Investigate personalized onboarding, next-best-action recommendations, proactive interventions, and gamification strategies that influence behavior.

• Collaborate with Engineering, Data, and AI/ML teams regarding feasibility, cost, trust, and scalability.

• Convert strategy into phased initiatives that include outcomes, scope, dependencies, and decision points.

• Foster alignment across Engineering, Design, Data, Commercial, Lifecycle teams, and leadership.

• Assess outcomes post-launch and determine whether to scale, refine, or discontinue initiatives.

• Establish success metrics and instrumentation prior to development.

• Link product investments to GMV, retention, LTV, and other commercial metrics.

• Provide guidance to senior leadership on merchant growth and AI strategies.

• Mentor and coach Product Managers while developing reusable product frameworks.

⛳️ Requirements

• Extensive experience in Product Management within high-growth SaaS, marketplaces, e-commerce, creator economy, or platform businesses.

• Proven history of driving substantial customer and commercial impact across intricate, multi-squad environments.

• In-depth knowledge of activation, onboarding, retention, growth loops, and experimentation.

• Strong judgment in AI product development.

• Advanced analytical capabilities in funnels, cohorts, segmentation, KPI trees, and opportunity sizing.

• Solid commercial judgment linking product choices to GMV, revenue, retention, or LTV.

• Established ability to navigate highly ambiguous problem areas, think systemically, and lead cross-functional teams.

• Strong technical fluency to effectively collaborate with Engineering, Data, and AI teams.

• Exceptional written and verbal communication skills.

• Proven experience in mentoring other Product Managers.

• Familiarity with Shopify, Etsy, TikTok Shop, or other platforms supporting merchant/seller ecosystems is advantageous.

• Resume must be submitted in English.

🏝️ Benefits

• Opportunity to work remotely or in a contemporary and inviting office in Riga.

• Flexible working hours (begin your day as late as 11 AM).

• Private health insurance.

• Two additional paid days off dedicated to mental or physical wellness.

• One extra paid day off to celebrate a birthday or another special occasion of your choice.

• Access to mentorship, internal meetups, and hackathons, both on-site and online.

• Complimentary healthy lunch for those working from the Rīga office.

• Employee discount for designing and ordering merchandise using company platforms.

• Team-building events and celebrations.