Group Account Supervisor – Pharma Agency, Omni-channel

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee the client services team by delivering both tactical and strategic leadership.

• Collaborate directly with the client to ensure that their goals and objectives are achieved.

• Take ownership of the campaign process from its inception through to completion.

• Act as the main point of contact between the client and the client services team.

• Ensure that the brand strategy is clearly communicated and comprehended by team members.

• Build and maintain relationships with key opinion leaders.

• Gain a thorough understanding of the client’s brand, therapeutic area, and objectives.

• Connect brand and creative strategy using independent judgment and discretion.

• Oversee daily client service operations to ensure projects are completed on time and within budget.

• Anticipate client needs and provide recommendations accordingly.

• Manage multiple projects simultaneously under pressure and tight deadlines.

• Lead by example for the client services team.

• Collaborate with various departments to maintain project quality control.

• Provide project updates across departments.

• Offer leadership and guidance to direct reports.

• Execute administrative tasks necessary to fulfill client deliverables.

• Participate in client project meetings and provide status updates.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in Marketing, Advertising, or a related field is required.

• Experience in a pharmaceutical agency is required.

• Experience with brand launches is required.

• 7+ years of client services experience within a high-volume advertising agency.

• Must be self-motivated, professional, and detail-oriented.

• Exceptional oral and written communication skills are essential.

• Ability to work efficiently under pressure and meet tight deadlines.

• Proficient in all MS Office Suite applications.

🏝️ Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested).

• Life insurance coverage.

• Disability insurance.

• Medical, dental, and vision plans available.

• Flexible working arrangements, including hybrid and remote options.

• Opportunity to work from anywhere in the world for two weeks each year.

• 20 vacation days provided.

• One personal well-being day.

• 9 public holidays observed.

• Additional end-of-year holiday gifts.

• Early finish on Fridays during June, July, and August.

• Free counseling services through the employee assistance program.

• Personalized health support available.

• Enhanced policies for maternity, paternity, family leave, and fertility.

• Ongoing professional development opportunities.

• On-demand training and support offered.

• Global mobility opportunities across the organization.

• Dedicated social opportunities and resources for remote workers.

• Six Employee Network Groups available for support.

• Fertility-friendly employer support provided.

• Regular career development conversations.

• Potential for global, cross-capacity career moves.

• Adjustments available for interviews under the Disability Confident Scheme.