Group Account Director

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Develop and execute comprehensive portfolio strategies across various healthcare client accounts.

• Anticipate client requirements and deliver performance aligned with key indicators.

• Construct financial plans that surpass revenue and profitability expectations.

• Form high-performing teams while ensuring alignment among internal stakeholders.

• Monitor portfolio-wide performance metrics and pinpoint opportunities for expansion.

• Actively address operational, financial, compliance, and reputational risks.

• Formulate and implement account plans tailored to each client.

• Cultivate knowledge of healthcare real estate strategy and clinical infrastructure for client accounts.

• Navigate and enhance various contract models.

• Negotiate and finalize contract terms, scope modifications, and renewals.

• Drive organic growth and broaden JLL’s involvement within assigned accounts.

• Act as the accountable owner for account health across 2–3 client accounts.

• Directly oversee, mentor, and develop senior facility directors.

• Conduct regular business reviews with client executives.

• Manage staffing, scheduling, cross-training, talent reviews, and succession planning decisions.

• Establish KPIs and benchmarks, generating performance reports and executive dashboards.

• Lead teams to pilot, implement, and scale new service offerings.

• Identify opportunities for cross-selling and upselling.

• Coordinate efforts between engineering, project management, sustainability, technology, finance, and legal teams.

• Recognize and mitigate operational, financial, regulatory, and life-safety risks in healthcare.

• Implement quality assurance programs, including environment of care rounds, preventive maintenance tracking, and regulatory mock surveys.

• Present annual account plans that include strategic objectives, satisfaction results, expansion targets, and financial forecasts.

• Foster revenue growth and margin enhancement through service expansion, operational efficiencies, and optimized contract structuring.

⛳️ Requirements

• Over 10 years of executive leadership experience in Facility Management and/or Healthcare Real Estate, demonstrating multi-client account management.

• Direct experience in healthcare or life sciences facilities is highly preferred.

• Significant experience managing multiple client relationships concurrently across various contract structures, including IFM agreements, technical services, project delivery, managed services, and hybrid models.

• Proven track record of managing complex portfolio budgets with demonstrated financial stewardship and revenue growth success.

• Experience in identifying and executing new product offerings that facilitate portfolio expansion.

• Knowledge of healthcare-specific service lines, such as sterile environment maintenance, medical gas systems, and energy resilience.

• Ability to manage internal stakeholder relationships within matrixed organizations in complex, mission-driven healthcare settings.

• Proven capabilities in risk management across multi-client healthcare operations.

• Exceptional executive-level communication skills with the ability to tailor messages to diverse stakeholder groups.

• Proven experience in people leadership, directly managing senior facility directors across multiple accounts.

• CFM (Certified Facility Manager) or FMA certification is preferred.

• Willingness to travel regularly across a multi-state, multi-account portfolio.

• Must be authorized to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.