Global Sales Accounts Director

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee and enhance strategic business relationships between World Courier and assigned global customer accounts.

• Direct the global development, maintenance, and growth of designated accounts.

• Propel global revenue growth, enhance profitability, ensure retention, and boost service satisfaction.

• Establish and nurture executive-level customer relationships.

• Identify and pursue new business opportunities through value-oriented selling.

• Develop and articulate compelling value propositions.

• Lead and coordinate extended global account management and cross-functional teams.

• Create, implement, and refine strategic account plans.

• Set priorities, delegate tasks, monitor progress, and guarantee successful execution.

• Address customer issues, complaints, escalations, and internal obstacles until resolution.

• Align commercial, operational, and support teams within a matrix organization.

• Evaluate market trends, customer insights, and competitive intelligence.

• Work with Regional Marketing Specialists on account-focused marketing initiatives.

• Manage the RFP process and assist in MSA-related contract negotiations.

• Present sales pitches, executive business reviews, proposals, and strategic updates.

• Maintain account activity and opportunity tracking within the CRM platform.

• Provide monthly updates on account progress to management and quarterly communications to the wider team.

• Mentor colleagues and contribute to the development of global account management best practices, tools, and frameworks.

⛳️ Requirements

• 8+ years of pertinent experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or similar fields.

• Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related discipline, or an equivalent combination of education and experience.

• Significant experience in developing and executing strategic account plans.

• Exceptional organizational, project management, and program management skills.

• Demonstrated ability to lead through influence and achieve results across a matrixed, multinational organization.

• Proven track record in value-based selling, revenue generation, and customer retention.

• Strong executive presence with the ability to establish trust with senior customer stakeholders.

• Capability to manage challenging issues, complaints, and service obstacles with ownership, accountability, and resilience.

• Strong business acumen, encompassing commercial, operational, and customer service considerations.

• Excellent written and verbal communication skills, including presentations, proposals, and executive updates.

• Ability to interpret customer needs, healthcare trends, and competitive dynamics, translating them into actionable strategies.

• Proficiency with CRM tools and general business systems.

• Willingness to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel.

• Readiness to work extended hours as necessary.

• Proficiency in English.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.