Global Key Account Manager – Textiles

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Drive and cultivate opportunities for revenue growth within designated global accounts

• Formulate global account strategies and convert them into actionable plans

• Act as the primary point of contact for clients

• Manage job orders, inquiries, and technical communications among SGS affiliates, offices, and personnel

• Optimize revenue potential through networking with decision-makers in accounts

• Participate in client meetings focused on marketing, business development, technical governance, performance reviews, and issue resolution

• Oversee account communications, updates, reports, and invoices to ensure compliance

• Assume responsibility for global agreements, contracts, and claims management

• Organize and coordinate account activities to meet objectives within specified timelines

• Convey technical and commercial procedures to execution affiliates

• Establish and track KPIs, service-level expectations, and financial targets

• Assess customer satisfaction and address service delivery challenges

• Analyze revenue trends and implement corrective measures

• Review and adjust account policies and procedures

• Collaborate with international teams to advocate for best practices

• Explore new opportunities for the Business Line and other SGS Business Lines

• Offer education, information, technical support, and backup to SGS offices

• Keep track of client activities, market changes, legislation, and competitor actions

• Follow up on outstanding invoices and manage Days Sales Outstanding (DSO)

• Report on global account status and issues to management

• Maintain familiarity with the SGS Group network and services

• Enhance SGS’s reputation, capabilities, and integrity

• Adhere to health and safety policies along with the SGS Code of Integrity and Professional Conduct

• Execute other assigned duties

⛳️ Requirements

• University graduate or equivalent educational background

• Over 5 years of experience in a multinational organization

• International business experience with imported consumer products in sales, program management, or key account management roles

• Strong proficiency in written and spoken English; additional languages are a plus

• Capability to read, comprehend, and adhere to work instructions safely, accurately, and promptly

• Proficient in Word, Excel, PowerPoint, and Outlook

• Demonstrated ability to manage and coordinate multiple projects in a dynamic, highly professional setting

• Exceptional verbal and written communication skills, including grammar and composition

• Ability to collaborate effectively with others as well as work independently

• Proven time management abilities and meticulous attention to detail

• Capacity to perform well under pressure

• Willingness to work extended hours and shifts as necessary

• Availability to travel to other SGS locations or client sites 25% to 50% of the time, or as needed

• Full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies

🏝️ Benefits

• Medical, dental, and vision insurance

• Life insurance

• Employee assistance programs

• 401(k) with company match

• Immediate vesting upon enrollment

• Online training courses

• Virtual and classroom development opportunities

• Tuition reimbursement program

• Paid time off

• Family leave

• Option for remote work