Global Key Account Manager – Textiles

This is a fully remote position, open to applicants in California.

📋 Description

• Drive and create opportunities for revenue expansion within designated global accounts.

• Formulate global account strategies and convert them into actionable plans.

• Organize account activities to ensure that goals and objectives are met within set time frames.

• Act as the primary point of contact for assigned clients.

• Facilitate the coordination of job orders, inquiries, and technical communications among SGS affiliates, offices, and personnel.

• Enhance revenue potential by networking with key decision-makers within accounts.

• Participate in client meetings focused on marketing, business development, technical governance, performance reviews, conflict resolution, invoices, and reports.

• Oversee communications, updates, reports, and invoices to ensure compliance with account requirements.

• Manage global agreements, contracts, and claims.

• Establish and track KPIs, service-level agreements, customer satisfaction, and financial objectives.

• Monitor revenue trends and implement corrective measures as needed.

• Address service delivery challenges and customer concerns.

• Collaborate with international teams to promote best practices.

• Explore new business opportunities for the Business Line and other SGS Business Lines.

• Provide education, information, technical support, and backup to SGS offices.

• Keep track of client activities, market trends, legislation, and competitor movements.

• Follow up on outstanding invoices and monitor Days Sales Outstanding (DSO).

• Report on global account status and challenges to management.

• Enhance SGS’s reputation, capabilities, and integrity.

• Adhere to safety practices and comply with SGS policies and procedures.

• Undertake other responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent — Required.

• Background in Analytical Sciences, Engineering, or business-related education.

• 5 years of experience in account management, customer services, or similar roles with a proven track record.

• At least 2 years of experience in the industry relevant to the business unit (Softlines).

• Experience in international and multi-cultural settings.

• Capability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

• Ability to perform each essential duty satisfactorily with or without reasonable accommodations.

• Compliance with SGS policies, procedures, and the Code of Integrity and Professional Conduct.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee assistance programs.

• 401(k) with company match (immediate vesting upon enrollment).

• Online training courses.

• Virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off.

• Family leave.

• Remote work availability.