Global Key Account Manager, MedTech Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior commercial owner and primary strategic relationship manager for designated global key accounts.

• Create and implement multi-year global account strategies encompassing revenue, profitability, share-of-wallet, strategic priorities, relationships, competitive positioning, and growth opportunities.

• Evaluate customer strategies, market positioning, financial performance, product portfolios, technology roadmaps, manufacturing footprints, sourcing strategies, supply chain priorities, and growth objectives.

• Identify whitespace, cross-selling opportunities, geographic expansion possibilities, and avenues for deeper strategic engagement.

• Cultivate relationships across Procurement, Engineering, R&D, Operations, Supply Chain, Quality, business-unit leadership, and executive management.

• Oversee QBRs, Executive Business Reviews, executive sponsorship meetings, innovation workshops, and strategic planning sessions.

• Responsible for revenue, profitable growth, retention, and pipeline performance for assigned accounts.

• Develop and sustain qualified opportunity pipelines that align with account plans and MTS priorities.

• Enhance MTS participation throughout customer products, programs, applications, business units, and manufacturing sites.

• Spearhead the cross-selling of medical-grade materials, precision components, value-added solutions, and contract development and manufacturing services.

• Lead significant opportunities from identification and qualification through technical assessment, commercial development, negotiation, award, and commercialization.

• Establish commercial strategies that balance customer needs with growth, profitability, capacity, risk, and strategic goals.

• Direct global RFQs, pricing initiatives, proposals, negotiations, and strategic sourcing conversations.

• Negotiate pricing, volume commitments, forecasts, payment terms, supply commitments, long-term agreements, productivity expectations, and other commercial conditions.

• Develop global commercial best practices that span regions, sites, and product lines.

• Provide recommendations that require senior or executive approval.

• Maintain account and market intelligence, including competitive threats, sourcing trends, supplier consolidation, acquisitions, programs, technology advancements, and footprint shifts.

• Convert customer intelligence into actionable recommendations for Sales Leadership, Product Line Management, Strategic Marketing, Operations, and executive leadership.

• Conduct periodic global account reviews that cover performance, pipeline, strategic progress, risks, resources, and next steps.

• Own the TekniPlex MTS business with customers worldwide and mobilize the organization to implement account strategies.

⛳️ Requirements

• A Bachelor's degree in Business, Engineering, Marketing, or a related field is required.

• An MBA or advanced degree is preferred.

• Over 8 years of progressive experience in strategic account management, business development, sales, or similar commercial leadership roles.

• Experience managing large, complex customer relationships.

• Proven track record in managing global or multi-region strategic accounts is strongly preferred.

• Background in medical devices, medical components, polymers, contract manufacturing, or another highly engineered manufacturing environment is preferred.

• Experience in managing customer relationships across multiple business units, manufacturing locations, product platforms, and geographical areas.

• Strong understanding of medical device applications, technical requirements, specifications, manufacturing processes, and product development environments.

• Solid commercial and financial acumen, including pricing strategy, forecasting, profitability analysis, complex negotiations, contracts, and long-term agreements.

• Ability to cultivate relationships and influence decisions across customer functions and organizational levels, including senior and executive leadership.

• Proven ability to lead cross-functional teams and influence stakeholders within a global, matrixed organization without direct reporting authority.

• Excellent strategic thinking, communication, negotiation, presentation, problem-solving, and decision-making skills.

• Capability to handle multiple complex priorities, opportunities, and commercial risks independently.

• Willingness to travel domestically and internationally as needed, approximately 30–50% of the time.

• Proficient in reading, analyzing, and interpreting technical procedures, blueprints, and technical drawings.

• Skilled in effectively presenting information to employees, managers, clients, customers, and the general public.

• Capable of performing basic arithmetic, rates, ratios, percentages, algebra, geometry, fractions, and proportions.

• Able to solve practical problems, interpret instructions, define issues, collect data, establish facts, and draw valid conclusions.

• Meet stated physical demands, with reasonable accommodations available.

🏝️ Benefits

• Bonus program

• Health care coverage

• Life insurance

• Disability coverage

• Voluntary benefits

• Work-life benefits

• Medical Coverage

• Prescription Drug Coverage

• Telemedicine

• Dental Coverage

• Vision Coverage

• Employee Assistance Program

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Basic Term Life/AD&D Insurance

• Voluntary Life/AD&D Insurance

• Short Term Disability (STD)

• Long Term Disability (LTD)

• Voluntary Buy-Up LTD

• Hospital Indemnity

• Accident Insurance

• Critical Illness

• 401(k) Retirement Savings Plan

• Daily Pay

• Business Travel Insurance

• Legal Plan

• Identity Protection