Global Head of Brand Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Direct the operational strategy for Blue Bottle's Global Brand Center of Excellence, creating systems, governance, and methodologies for premier brand execution.

• Take charge of annual brand planning, the global marketing calendar, seasonal planning cadence, and cross-functional workback schedules across various markets.

• Facilitate communication and alignment between global and regional teams, ensuring priorities, timelines, dependencies, and decisions are transparent.

• Lead project management standards, tools, and best practices within the Brand organization.

• Collaborate with Marketing, Creative, Communications, Product Management, Architecture & Café Design, along with regional leadership on global campaigns, launches, and strategic projects.

• Manage global brand budgets, production planning, and resource distribution.

• Act as Executive Producer for global creative productions, overseeing production planning, agency and vendor management, contract negotiations, and budget supervision.

• Develop scalable production processes and governance for creative development, which includes seasonal campaigns, photography, film, and content creation.

• Ensure readiness for launches of new cafés, significant brand initiatives, and product rollouts.

• Conduct seasonal business reviews, hindsight sessions, reporting, and organizational insights.

• Recognize opportunities to streamline workflows, enhance communication, and promote operational excellence.

⛳️ Requirements

• Over 10 years of experience in leading Brand Operations, Creative Operations, Studio Operations, Production, Program Management, or comparable operational leadership roles.

• Proven track record in developing and scaling operational systems within high-performing creative, marketing, or design environments.

• Established success in managing complex, cross-functional initiatives across global and matrixed organizations.

• Profound understanding of integrated marketing, creative development, content production, and launch planning.

• Expertise in implementing and enhancing project management systems, production workflows, and operational processes.

• Experience in managing production budgets, agency partnerships, vendor negotiations, and external collaborators.

• Exceptional organizational, communication, facilitation, and presentation abilities.

• Strong judgment and meticulous attention to detail, capable of balancing strategic priorities with operational execution.

• Experience working in Asia and a respect for regional cultural and business subtleties.

• Professional fluency in English is required.

• Proficiency in Mandarin or Japanese is highly advantageous.

• Must reside within 50 miles of the San Francisco Bay Area or Los Angeles.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage for eligible employees beginning on your first day.

• Top-tier coffee training and ongoing education.

• Free membership to the Specialty Coffee Association of America and discounts on events (including Expos and Championships).

• 401(k) plan.

• Paid time off & paid volunteer hours.

• 50% discount on all products, both online and in-café; this includes food, beverages, whole-bean coffee, and merchandise.

• Flexible spending account & commuter benefits.

• Employee Assistance Program.