Global Flagship Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated customer accounts.

• Establish trustworthy relationships with essential stakeholders and decision-makers.

• Perform regular business reviews to grasp customer objectives, challenges, and growth prospects.

• Create and implement account plans that promote retention, expansion, and long-term success.

• Facilitate renewals and pinpoint upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.

• Achieve or surpass revenue, retention, and growth targets through proactive management of the sales pipeline.

• Monitor customer health and proactively tackle risks that may impact satisfaction or retention.

• Collaborate with Customer Success and Support teams to address issues and guarantee positive customer experiences.

• Inform customers about industry trends, best practices, and new product features.

• Keep precise sales forecasts, pipeline activity, customer records, and account plans in CRM systems.

• Work alongside Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to ensure solutions align with customer needs.

• Collect and relay customer feedback, market insights, and product enhancement requests to internal teams.

⛳️ Requirements

• Over 5 years of account management or customer growth experience in a SaaS environment.

• Proven experience in managing enterprise or strategic customer accounts.

• Skilled in managing customer contracts, renewals, and commercial negotiations.

• Experience in driving account growth through upselling and cross-selling initiatives.

• Familiarity with navigating complex sales cycles, procurement processes, and contract negotiations.

• Demonstrated ability to meet or exceed revenue, renewal, retention, or growth objectives.

• Proficient in using CRM systems such as Salesforce, HubSpot, or equivalent platforms.

• A Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred).

• Experience collaborating across Customer Success, Product, Professional Services, and Sales teams (preferred).

• Strong analytical abilities to interpret customer data, usage metrics, and business performance indicators (preferred).

• Knowledge of customer success methodologies and account planning frameworks (preferred).

• Excellent consultative selling, relationship management, and negotiation abilities (preferred).

• Outstanding verbal, written, and presentation communication skills (preferred).

🏝️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program.

• Opportunities to explore new skills and experiences both in and out of the office.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for applicants with disabilities.