GIS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Engage with customers through email, providing timely updates on their status.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring accuracy and meticulous attention to detail.

• Investigate issues, collect information, and assist in identifying solutions for customers.

• Keep precise records and documentation related to customer inquiries.

• Work alongside cross-functional teams to enhance customer experience and operational efficiency.

• Conduct all customer interactions with professionalism, prioritizing customer satisfaction.

• Available to work Tuesday to Saturday, from 1:00 AM to 10:00 AM CET.

• Available to work Sunday, Monday, and public holidays, from 8:00 PM to 8:00 AM CET.

• Support European operations and remain adaptable as scheduling needs change.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• Strong logical reasoning and problem-solving skills.

• Capacity to handle multiple tasks and priorities at once.

• Exceptional attention to detail.

• Strong organizational and time-management abilities.

• Customer-oriented mindset with a proactive approach to addressing challenges.

• Comfortable working in a structured, process-oriented environment.

• Ability to work independently and take ownership of problems.

• Experience in customer support, project coordination, account management, or related roles.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or similar fields.

• Must reside in the Philippines.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and USB headset are required.

• i5 processor or higher is needed.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• Backup power solution is required.

• Microsoft Teams / Office 365 is necessary.

• Must complete all phases of the hiring process.

• All resumes must be submitted in English.

🏝️ Benefits

• Weekly payments in arrears.

• Fully remote work opportunity.

• Independent Contractor position.