GIS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Interact with customers through email, providing timely updates on their order status.

• Collaborate with internal teams and external partners to guarantee successful project outcomes.

• Manage multiple customer projects concurrently while ensuring precision and attention to detail.

• Resolve issues by gathering information and identifying optimal solutions for customers.

• Keep precise records and documentation pertaining to customer inquiries.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct every customer interaction with professionalism, prioritizing customer satisfaction.

• Oversee and fulfill customer orders for satellite imagery and geospatial data.

• Assist customers in understanding and utilizing available products.

• Coordinate projects and provide updates to customers, partners, and internal teams.

⛳️ Requirements

• Outstanding written English communication skills.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and priorities at once.

• Exceptional attention to detail.

• Strong organizational and time-management abilities.

• Customer-centric mindset with a proactive approach to resolving issues.

• Comfortable operating in a structured, process-oriented environment.

• Capability to work independently and take ownership of challenges.

• Experience in customer support, project coordination, account management, or related fields.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related areas.

• Availability to work from Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and Sunday, Monday, and public holidays from 8:00 PM to 8:00 AM CET.

• Must possess a Windows 11 PC (Mac is not supported).

• Required to have 16 GB RAM.

• Must have dual monitors.

• Must have a webcam and USB headset.

• Must have an i5 processor or higher.

• Must have a fiber internet connection with a wired Ethernet setup.

• Must have a backup power solution in place.

• Proficient with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote opportunity.

• Independent Contract position.