GIS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation through to delivery.

• Engage with customers via email, providing timely updates on their order status.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring accuracy and meticulous attention to detail.

• Resolve issues by gathering relevant information and determining the most effective solutions for customers.

• Keep precise records and documentation associated with customer requests.

• Work with cross-functional teams to enhance customer experience and boost operational efficiency.

• Conduct all customer interactions in a professional manner, prioritizing satisfaction.

⛳️ Requirements

• Outstanding written and verbal communication skills in English.

• Strong logical reasoning and problem-solving capabilities.

• Capacity to juggle multiple tasks and priorities at the same time.

• Exceptional attention to detail.

• Robust organizational and time-management abilities.

• Customer-centric mindset with a proactive approach to addressing issues.

• Comfortable working within a structured, process-oriented environment.

• Ability to work autonomously and take responsibility for resolving issues.

• Experience in customer support, project coordination, account management, or related positions.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related disciplines.

• Eligibility to work in the Philippines only.

• Must have a Windows 11 PC; Mac systems are not supported.

• Minimum of 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and USB headset are required.

• i5 processor or better required.

• Must have fibre internet with a wired Ethernet connection.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365 is required.

• Availability for the designated Tuesday to Saturday and Sunday to Monday work schedules.

• All resumes must be submitted in English.

🏝️ Benefits

• Weekly payments made in arrears.

• Fully remote work opportunity.

• Independent Contract position.