GIS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from the point of submission to delivery.

• Engage with customers via email and provide timely updates on project status.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Manage multiple customer projects at once while upholding accuracy and attention to detail.

• Investigate issues, gather relevant information, and assist in identifying appropriate solutions for customers.

• Ensure accurate records and documentation are maintained regarding customer requests.

• Work together with cross-functional teams to enhance customer experience and operational efficiency.

• Approach every customer interaction with professionalism and a strong emphasis on customer satisfaction.

• Support operations in a European context.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong logical reasoning and problem-solving skills.

• Capacity to handle multiple tasks and priorities simultaneously.

• Outstanding attention to detail.

• Robust organizational and time-management capabilities.

• Customer-centric mindset with a proactive problem-solving approach.

• Comfortable in a structured, process-oriented work environment.

• Ability to work independently and take responsibility for resolving issues.

• Background in customer support, project coordination, account management, or related fields.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related disciplines.

• Work location limited to the Philippines.

• Must have a Windows 11 PC (Mac systems are not supported).

• Minimum of 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and USB headset are mandatory.

• Processor must be an i5 or higher.

• Reliable fibre internet with a wired Ethernet connection is required.

• Backup power solution must be in place.

• Proficiency in Microsoft Teams and Office 365.

• Strong written and verbal English communication skills are essential.

• Resume must be submitted in English.

• Willingness to work the proposed schedule of Tuesday to Saturday from 1:00 AM to 10:00 AM CET and Sunday/Monday/public holidays from 8:00 PM to 8:00 AM CET.

• Flexibility to adapt as scheduling needs change.

🏝️ Benefits

• Compensation paid weekly in arrears.

• Opportunity for fully remote work.

• Position as an Independent Contractor.