GIS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initial submission to final delivery.

• Engage with customers through email and provide timely updates on their status.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring accuracy and attention to detail.

• Investigate issues, gather relevant information, and assist in finding optimal solutions for customers.

• Keep precise records and documentation concerning customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct every customer interaction with professionalism, prioritizing customer satisfaction.

• Deliver satellite imagery and geospatial data orders to customers.

• Assist customers in understanding and utilizing available products.

• Coordinate projects to ensure the successful fulfillment of requests.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and prioritize effectively.

• Outstanding attention to detail.

• Strong organizational skills and effective time management.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable operating within a structured, process-oriented environment.

• Capable of working independently and taking ownership of challenges.

• Experience in customer support, project coordination, account management, or related roles.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or similar fields.

• Windows 11 PC; Mac systems are not supported.

• Minimum of 16 GB RAM required.

• Dual monitor setup is necessary.

• Webcam and USB headset must be available.

• i5 processor or higher is required.

• Reliable fibre internet with a wired Ethernet connection is necessary.

• Backup power solution is essential.

• Proficiency in Microsoft Teams / Office 365 is required.

• Must be willing to work from Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and on Sunday, Monday, and public holidays from 8:00 PM to 8:00 AM CET.

• Resumes must be submitted in English.

• Completion of all stages of the hiring process is mandatory.

🏝️ Benefits

• Weekly payments in arrears.

• Fully remote work opportunity.

• Flexible scheduling as the program evolves.