Gestor de Retención y Cobranza

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Conduct the renewal process for assigned clients through the necessary skills, ensuring proper management, categorization, and follow-up.

• Handle incoming calls from clients through various channels to determine the reasons for non-renewal of their product and aim to recover the outstanding balance.

• Reach out to clients who have not initiated the renewal of their invoice, identify the reasons, and achieve the collection.

• Ensure documentation of all interactions is completed.

• Manage retention, collection, and renewal of clients for Siigo, a cloud-based administrative and accounting software company for SMEs.

⛳️ Requirements

• Completed technology degree.

• Minimum of 1 year of experience in collection management, negotiation, customer service, loyalty, retention, and sales.

• Knowledge and proficiency in office tools.

• Availability of schedule.

• Excellent internet connection.

• Education: University / Technical degree.

• Professional experience: 1 year.

🏝️ Benefits

• Remote work.

• A team committed to learning and real growth.

• An environment where innovation and collaboration are part of the daily routine.

• Benefits that truly make a difference.

• Benefits, wellness, and balance plan.

• Interest and support in your continuous learning, professional, and personal growth.

• An inclusive and diverse work environment.

• Indefinite term contract.