Bilingual Collections Specialist, English & Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage inbound and outbound collection calls with professionalism and efficiency.

• Reach out to customers about overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer interactions in a professional manner.

• Ensure consistent and appropriate follow-up with customers.

• Precisely document account interactions, payment arrangements, and updates.

• Adhere to all relevant collection policies and compliance standards.

• Safeguard customer confidentiality and protect sensitive account details.

• Aim for both individual and team collection performance goals.

• Provide a professional customer experience while pursuing account resolution.

• Complete the recruitment process, including resume evaluation, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Proven experience in handling inbound and outbound collection calls.

• Familiarity with managing delinquent or overdue accounts.

• Experience in negotiating payment arrangements or settling outstanding balances.

• Understanding of FDCPA and U.S. collection compliance regulations.

• Proficient in English communication skills.

• Proficient in Spanish communication skills.

• Experience in achieving individual or team collection KPIs.

• Windows 11 PC (Mac systems are not supported).

• At least 16 GB RAM.

• i5 processor or better.

• An additional monitor.

• A webcam.

• Wired USB headset.

• Stable and reliable wired Ethernet internet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• Must be permanently based in Mexico or Colombia.

• Must possess the necessary equipment and internet connection for dependable remote work.

• Candidates are required to submit their resume in English.

• Experience in third-party collections is preferred.

• Previous experience working remotely or from home is preferred.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Continuous training and coaching.

• A supportive, performance-oriented team environment.

• Opportunities for professional development and advancement.

• Weekly compensation paid in USD.

• Full-time remote work opportunity.