Gestionnaire de cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist with reimbursement processes related to coverage requests within customer operations and patient support workflows.

• Coordinate documentation of benefits, case updates, follow-up activities, and communications regarding reimbursement support.

• Address routine reimbursement challenges, gaps in documentation, and exceptions in workflow.

• Ensure accurate maintenance of case records, reimbursement documents, and system updates.

• Monitor trends in reimbursement, recurring issues, and indicators for escalation.

• Collaborate with both internal and external stakeholders to clarify reimbursement requirements and aid in case resolution.

• Contribute to enhancements in processes, updates to workflows, and efforts related to operational readiness.

• Provide support for Cencora’s patient and provider assistance as well as pharmaceutical commercialization services in Canada via Innomar Strategies.

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or a comparable combination of education and experience.

• At least one (1) year of experience in customer service.

• Bilingual proficiency in Canadian French and English.

• Capacity to manage multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is a plus.

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and other Office applications.

• Strong verbal and written communication skills.

• Exceptional organizational, interpersonal, leadership, presentation, negotiation, analytical, mathematical, and business skills.

• Familiarity with the pharmaceutical distribution industry.

• Experience with automated warehouse operating systems.

• Ability to consistently meet deadlines.

• Capability to establish and manage budgets and expenses.

• Understanding of ABC policies and procedures.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.