Bilingual Title Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Serve as the primary customer-facing point of contact for dealers, sales teams, and both internal and external clients via phone and email.

• Address title-related issues and fulfill business requests while upholding Credit Acceptance’s vehicle lien standards within established service levels.

• Monitor for potential legal and risk issues, recognize inconsistent dealer processes, and escalate concerns as required.

• Communicate with customers, dealers, auctions, DMVs, and other relevant agencies to gather necessary documents or information for title and lien requests.

• Maintain accurate documentation of actions taken and the locations of title and lien documents.

• Work collaboratively with colleagues, employing a solution-oriented approach.

• Review and address title and lien tasks in accordance with service standards.

• Identify and rectify issues with missing titles or discrepancies.

• Offer title-related expertise and support to internal stakeholders.

• Process consumer title requests and manage both inbound and outbound calls effectively.

• Ensure compliance with policies, procedures, and legal requirements.

• Participate in mandatory training sessions and adhere to departmental attendance requirements.

• Perform other assigned duties as needed.

⛳️ Requirements

• High school diploma.

• Proficiency in both spoken and written Spanish.

• Prior experience serving as a subject matter expert in a specific area.

• Previous experience as the main point of contact for customers to resolve issues and provide assistance.

• Ability to make logical decisions and resolve complex process challenges with available information.

• Experience delivering exceptional customer service, including prompt and precise responses to inquiries and issues.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Proficient in Microsoft Outlook, Word, and Excel.

• Must meet required degree accreditation standards where applicable.

• Preferred: experience in the finance or automotive sector.

• Preferred: familiarity with vehicle titles.

• Preferred: previous experience in a call center environment.

🏝️ Benefits

• Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month.

• 401(K) matching contributions.

• Adoption assistance programs.

• Parental leave benefits.

• Tuition reimbursement opportunities.

• Comprehensive medical, dental, and vision insurance coverage.

• Additional nonstandard benefits.