Bilingual Senior Document Production Associate – 1st Shift, English/Spanish

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Execute document production tasks in accordance with established policies and protocols.

• Evaluate job requests, determine the appropriate production process, and ensure completion throughout the task lifecycle.

• Edit, proofread, convert, create, transcribe, or fulfill document production requests.

• Operate document production equipment, technology, software, and hardware.

• Coordinate document production services, including preparation, intake, and workflow management within the team.

• Resolve complex software or hardware issues.

• Maintain logs and tracking software for assigned projects.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate effectively with colleagues, supervisors, and clients regarding job statuses and deadlines.

• Promote continuous service improvement and build client relationships.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance on the work of others.

• Provide training to junior staff members.

• Assist peer teams with proofreading, design, and document production tasks.

• Interact with clients in person, via phone, and electronically.

• Comply with company and client-site policies.

• Utilize equipment and supplies in a cost-effective manner.

• Complete additional tasks as assigned by management.

• Work Thursday–Monday from 11:00 a.m. to 8:00 p.m. on the first shift.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred, or equivalent work experience is acceptable.

• A minimum of 3 years of experience, preferably in a legal, banking, or large corporate setting.

• Experience in document production and word processing is preferred.

• Advanced proficiency in MS Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing capabilities.

• Proficiency with software programs for editing and/or creating documents.

• Familiarity with a legal timekeeping or job tracking system is preferred.

• Ability to thrive in a fast-paced, team-oriented environment, working both independently and collaboratively.

• Capable of prioritizing tasks, balancing projects, and meeting deadlines.

• Strong attention to detail and organizational abilities, emphasizing accuracy and quality.

• Competence in handling sensitive and/or confidential documents and information.

• Ability to make independent decisions that align with business needs and policies.

• Skilled at troubleshooting complex or advanced tasks, equipment, or software issues and knowing when to escalate.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a positive, proactive attitude.

• Proven customer service abilities.

• Capability to interact effectively with individuals from diverse and multifunctional backgrounds.

• Proficiency in both English and Spanish.

• Successful completion of pre-employment background and drug screening.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts for employers/partners.

• Overtime, shift differentials, call-in, and/or stand-by pay may be applicable based on the role.

• Option for remote work available.