Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Manage both outbound and inbound calls in a busy call center environment.

• Adhere to defined workflows and scheduled expectations for call handling.

• Resolve patient concerns with empathetic solutions while following established protocols.

• Record interactions in real time, ensuring patient confidentiality and compliance with HIPAA regulations.

• Participate actively in paid virtual training sessions.

• Achieve monthly performance targets.

• Engage in ongoing learning and constructive feedback.

• Handle consecutive calls throughout the entirety of the shift.

• Assist patients with specialty pharmacy requirements and access to therapies.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Prior experience is not required; however, previous roles in a healthcare customer service call center are highly preferred.

• Capability to thrive in a high-volume, structured work setting.

• Strong problem-solving abilities and decision-making skills in real-time situations.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office applications.

• Ability to navigate several systems simultaneously.

• Commitment to 100% training attendance.

• Consistent attendance required during the first 90 days of employment.

• Must maintain a distraction-free home work environment.

• Wired internet connection via Ethernet directly from the modem to the company-provided computer; Wi-Fi, mobile, or hotspot connections are not permitted.

• Cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload speeds.

• Must be eligible to work in one of the following states: Texas, North Carolina, Indiana, South Carolina, Arizona, Pennsylvania, or Georgia.

🏝️ Benefits

• Medical, Dental & Vision benefits starting on Day 1.

• 18 days of Paid Time Off.

• 8 Paid Holidays.

• Employer contributions for HRA and HSA accounts.

• 401(k) plan with company matching.

• Tuition assistance available.

• Opportunities for career development.

• Paid virtual training program.

• Remote work opportunity.

• A fun, friendly, and supportive work culture.

• Comprehensive training and ongoing development support.