Genesys Cloud CX Training Specialist – Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users of Genesys Cloud CX and WFM across various business units.

• Conduct engaging live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-life scenarios.

• Collaborate with Subject Matter Experts to transform functional and technical information into organized, time-sensitive training agendas.

• Ensure the training environment is prepared, which includes verifying user access, test data, prerequisites, and system configurations.

• Monitor attendance, collect participant feedback, assess completion rates, and track training progress.

• Provide updates on training status to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including content developed with Articulate Storyline.

• Create and maintain user-friendly job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and escalate any risks related to training readiness.

• Modify training methods and pacing according to participant engagement levels, knowledge background, and real-time feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or equivalent systems.

• Demonstrated success in providing interactive, scenario-based training grounded in adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Preferred experience in WFM platform training, covering aspects such as forecasting, scheduling, and real-time adherence.

• Strong organizational skills and ability to coordinate with stakeholders effectively.

• Capability to manage multiple simultaneous training projects.

• Exceptional facilitation and communication abilities.

• Flexibility to adapt training content, speed, and delivery to meet the needs of the audience.

🏝️ Benefits

• Competitive salary and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities available.

• Engagement in meaningful projects for leading global clients.

• An inclusive and supportive workplace environment.

• Open lines of communication.

• Regular team-building social events organized by the company.