Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users of Genesys Cloud CX and WFM across various business units.

• Conduct both live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-world examples.

• Collaborate with Subject Matter Experts to transform functional and technical content into organized, time-sensitive training agendas.

• Ensure the training environment is prepared, including verifying user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee overall training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including those developed using Articulate Storyline.

• Create and maintain user-facing job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Identify and report any risks related to training readiness.

• Modify training methods and pacing in response to participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated history of providing interactive, scenario-based training utilizing adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training content is essential.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, including forecasting, scheduling, and real-time adherence.

• Excellent organizational and stakeholder coordination abilities.

• Capability to manage multiple simultaneous training streams.

• Exceptional facilitation and communication skills.

• Flexibility to adjust training materials, pacing, and delivery according to audience requirements.

🏝️ Benefits

• Comprehensive compensation and benefits package, including health insurance.

• Relocation assistance program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaborate on meaningful projects for leading global clients.

• An inclusive and supportive workplace culture.

• Regular social events to foster team-building.