Genesys Cloud CX Training Specialist – Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Conduct hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Lead both live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-life scenarios.

• Collaborate with Subject Matter Experts to transform functional and technical content into organized, timed training agendas.

• Ensure the readiness of the training environment, which includes user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completions, and evaluate training progress.

• Provide training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including those made with Articulate Storyline.

• Create and sustain user-facing job aids, guides, and supplementary learning resources.

• Aid in Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and escalate risks related to training readiness.

• Modify training strategies and pacing according to participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training for enterprise software and CX platforms like Genesys Cloud CX, Avaya, Verint, NICE, or equivalent solutions.

• Demonstrated ability to provide interactive, scenario-based training grounded in adult-learning theories.

• Experience in developing or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, particularly in forecasting, scheduling, and real-time adherence.

• Excellent organizational and stakeholder coordination abilities.

• Capability to manage multiple concurrent training initiatives.

• Outstanding facilitation and communication skills.

• Flexibility to adapt training content, pacing, and delivery according to audience needs.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship programs.

• An inclusive and supportive work environment.

• Regular team-building social events for the company.