Genesys Cloud CX Training Specialist, Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Conduct both live and virtual training sessions utilizing a hands-on, click-through methodology that emphasizes guided practice and real-world applications.

• Collaborate with Subject Matter Experts to transform functional and technical information into organized, timed training agendas.

• Ensure the training environment is prepared, including user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, gather participant feedback, track assessment completions, and oversee overall training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the development and upkeep of SCORM/LMS-based training materials, including content created with Articulate Storyline.

• Create and maintain user-friendly job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Identify and escalate any training readiness concerns related to environment availability, content, participant preparedness, or session pacing.

• Modify training methods and pacing according to participant engagement, knowledge levels, and real-time feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and customer experience platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.

• Demonstrated expertise in delivering interactive, scenario-based training while applying adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training materials.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, including forecasting, scheduling, and real-time adherence.

• Excellent organizational and stakeholder coordination abilities.

• Capability to manage multiple training initiatives simultaneously.

• Outstanding facilitation and communication skills.

• Flexibility to adapt training content, pacing, and delivery to meet audience requirements.

🏝️ Benefits

• Competitive salary and benefits package, including health insurance.

• Relocation assistance program.

• Flexibility to work remotely through our Work From Anywhere Culture.

• Opportunities for professional development.

• Access to certification programs.

• Participation in mentorship and talent investment initiatives.

• Internal mobility possibilities.

• Internship opportunities available.

• Collaborate on significant projects for top global clients.

• Inclusive and supportive workplace culture with open lines of communication.

• Regular team-building social events hosted by the company.