Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide practical, scenario-driven end-user training for Genesys Cloud CX and WFM across various business units.

• Conduct both live and virtual training sessions utilizing a hands-on, click-through methodology that emphasizes guided practice and real-world applications.

• Collaborate with Subject Matter Experts to transform functional and technical content into organized, time-bound training agendas.

• Ensure the training environment is ready, including user access, test data, prerequisites, and system settings.

• Monitor attendance, gather participant feedback, track assessment completion, and evaluate overall training progress.

• Communicate training status to the OCM/Program Lead.

• Assist in the development and upkeep of SCORM/LMS-based training materials, including those created with Articulate Storyline.

• Create and sustain user-facing job aids, guides, and other learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and escalate any risks related to training readiness.

• Modify training methods and pacing according to participant engagement, knowledge level, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in providing interactive, scenario-based training grounded in adult-learning theories.

• Background in developing or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with experience in WFM platform training, including forecasting, scheduling, and real-time adherence.

• Excellent organizational abilities and stakeholder coordination skills.

• Capability to manage multiple simultaneous training initiatives.

• Outstanding facilitation and communication skills.

• Flexibility to adapt training content, pacing, and delivery to fit audience requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility to work remotely / Emphasis on a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Internal mobility opportunities.

• Internship openings.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive workplace environment.

• Encouragement of open communication.

• Regular team-building social events organized by the company.