Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-based training for end-users of Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-life scenarios.

• Collaborate with Subject Matter Experts to transform functional and technical content into structured, timed training agendas.

• Ensure the training environment is ready, which includes user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and evaluate overall training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including those developed with Articulate Storyline.

• Create and sustain user-facing job aids, guides, and supplementary learning materials.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Identify and report on training readiness risks.

• Modify training strategies and pacing based on participant engagement, knowledge levels, and real-time feedback.

⛳️ Requirements

• Minimum of 3 years of experience in delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in providing interactive, scenario-based training using adult-learning principles.

• Experience in developing or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, including forecasting, scheduling, and real-time adherence.

• Excellent organizational and stakeholder coordination abilities.

• Capable of managing multiple concurrent training projects.

• Outstanding facilitation and communication skills.

• Flexibility to adjust training content, pacing, and delivery according to audience needs.

🏝️ Benefits

• Comprehensive compensation and benefits package, including health insurance.

• Relocation assistance program.

• Flexible remote work options through a Work From Anywhere culture.

• Opportunities for professional development.

• Certification programs available.

• Mentoring and talent investment initiatives.

• Internal mobility opportunities.

• Internship offerings.

• Collaboration on significant projects for prominent global clients.

• An inclusive and supportive work environment that encourages open communication.

• Regular team-building social events organized by the company.

• Commitment to sustainable business practices focused on IT education, community empowerment, ethical operations, environmental sustainability, and gender equality.