Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Conduct hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Lead both live and virtual training sessions utilizing a practical, click-through method that emphasizes guided practice and real-life scenarios.

• Collaborate with Subject Matter Experts to transform functional and technical content into organized, time-efficient training agendas.

• Ensure the training environment is ready by validating user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee overall training progress.

• Provide training status updates to the OCM/Program Lead.

• Assist in the development and upkeep of SCORM/LMS-based training materials, including content created with Articulate Storyline.

• Create and maintain user-facing job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Identify and raise concerns regarding training readiness risks.

• Modify training methods and pacing based on participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and customer experience platforms like Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in providing interactive, scenario-based training that adheres to adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, including expertise in forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and the ability to coordinate with stakeholders effectively.

• Capability to manage multiple training workstreams simultaneously.

• Outstanding facilitation and communication abilities.

• Flexibility to adapt training content, pacing, and delivery according to audience needs.

🏝️ Benefits

• Competitive salary and comprehensive benefits, including health insurance.

• Relocation assistance program.

• Flexibility to work remotely through a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship programs available.

• Collaborate on impactful projects for leading global clients.

• An inclusive and supportive work environment that promotes open communication.

• Regular team-building social events organized by the company.