Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven end-user training for Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through methodology.

• Collaborate with Subject Matter Experts to transform functional and technical content into structured, time-sensitive training agendas.

• Ensure the training environment is ready, which includes verifying user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including resources developed in Articulate Storyline.

• Create and maintain user-facing job aids, guides, and supplementary learning resources.

• Aid in Train-the-Trainer sessions for LOB Change Champions.

• Recognize and escalate risks related to training readiness.

• Modify training methods and pacing based on participant engagement, knowledge level, and immediate feedback.

⛳️ Requirements

• Minimum of 3 years of experience in delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in providing interactive, scenario-based training grounded in adult-learning principles.

• Familiarity with creating or delivering SCORM/LMS-based training content.

• Knowledge of Articulate Storyline is advantageous.

• Experience in WFM platform training, covering areas like forecasting, scheduling, and real-time adherence, is highly desirable.

• Strong organizational skills and ability to coordinate with stakeholders effectively.

• Capability to manage multiple training workstreams concurrently.

• Outstanding facilitation and communication abilities.

• Flexibility to adapt training content, pacing, and delivery to meet audience requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaborate on meaningful projects for leading global clients.

• Inclusive and supportive workplace environment.

• Regular team-building social events organized by the company.