Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Conduct hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Lead both live and virtual training sessions utilizing a hands-on, click-through methodology that emphasizes guided practice and real-world examples.

• Collaborate with Subject Matter Experts to transform functional and technical material into organized, time-sensitive training agendas.

• Ensure the training environment is prepared, which includes user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, gather participant feedback, oversee assessment completion, and track overall training progress.

• Provide training status updates to the OCM/Program Lead.

• Assist in the development and upkeep of SCORM/LMS-compliant training content, including materials created using Articulate Storyline.

• Create and sustain user-facing job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for LOB Change Champions.

• Recognize and escalate potential risks related to training readiness.

• Modify training methods and pacing in response to participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• Over 3 years of experience in delivering end-user training for enterprise software and CX platforms like Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.

• Demonstrated ability to provide interactive, scenario-based training grounded in adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, including forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and the ability to coordinate with various stakeholders.

• Capability to manage multiple training workstreams simultaneously.

• Outstanding facilitation and communication abilities.

• Flexibility to adapt training content, pacing, and delivery according to the audience's requirements.

🏝️ Benefits

• Health insurance

• Relocation program

• Remote work flexibility

• Professional development opportunities

• Certification programs

• Mentorship and talent investment initiatives

• Internal mobility opportunities

• Internship opportunities

• An inclusive and supportive work environment

• Open communication

• Regular team-building social events