Genesys Cloud CX Training Specialist – Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide practical, scenario-based training for end-users of Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-world examples.

• Collaborate with Subject Matter Experts to transform functional and technical information into organized, time-sensitive training agendas.

• Ensure the training environment is prepared, which includes validating user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee overall training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-compliant training content, including materials developed with Articulate Storyline.

• Create and maintain user-facing job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for LOB Change Champions.

• Identify and escalate potential training readiness issues.

• Modify training strategies and pacing according to participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in providing end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in delivering interactive, scenario-based training that adheres to adult-learning principles.

• Background in developing or facilitating SCORM/LMS-based training materials.

• Familiarity with Articulate Storyline is an advantage.

• Strong preference for experience in WFM platform training, including forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and the ability to coordinate with stakeholders effectively.

• Capability to manage multiple concurrent training initiatives.

• Outstanding facilitation and communication abilities.

• Flexibility to adapt training content, pacing, and delivery methods based on the audience's needs.

🏝️ Benefits

• Competitive Pay and Benefits: a comprehensive compensation and benefits package, including health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment that promotes open communication.

• Regular team-building social events organized by the company.