Genesys Cloud CX Training Specialist – Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Conduct both live and virtual training sessions utilizing a hands-on, click-through methodology that emphasizes guided practice and real-life scenarios.

• Collaborate with Subject Matter Experts to transform functional and technical information into organized, time-sensitive training agendas.

• Ensure the training environment is prepared, including user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and evaluate overall training progress.

• Communicate training updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including content developed with Articulate Storyline.

• Create and sustain user-friendly job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and escalate any risks related to training readiness.

• Modify training strategies and pacing based on participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• Over 3 years of experience in providing end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar technologies.

• Demonstrated experience in delivering interactive, scenario-based training that incorporates adult-learning principles.

• Background in developing or providing SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with experience in WFM platform training, including forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and ability to coordinate with stakeholders effectively.

• Capability to manage multiple training projects simultaneously.

• Outstanding facilitation and communication skills.

• Ability to tailor training content, pacing, and delivery to meet the needs of the audience.

🏝️ Benefits

• Health insurance

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Flexible remote work options

• Inclusive and supportive workplace culture

• Regular team-building social events

• Commitment to sustainable business practices in IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality