Genesys Cloud CX Training Specialist – Part-time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide practical, scenario-driven end-user training for Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-world applications.

• Collaborate with Subject Matter Experts to transform functional and technical content into organized, timed training agendas.

• Ensure the training environment is ready by validating user access, test data, prerequisites, and necessary system configurations.

• Monitor attendance, participant feedback, assessment completions, and overall training progression.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including content developed with Articulate Storyline.

• Create and maintain user-focused job aids, guides, and supplementary learning resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and report on training readiness risks.

• Modify training strategies and pacing in response to participant engagement, knowledge levels, and real-time feedback.

⛳️ Requirements

• Over 3 years of experience in delivering end-user training for enterprise software and CX platforms like Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated ability in providing interactive, scenario-based training rooted in adult-learning principles.

• Experience in creating or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, covering forecasting, scheduling, and real-time adherence.

• Excellent organizational and stakeholder coordination abilities.

• Capability to manage multiple simultaneous training projects.

• Outstanding facilitation and communication skills.

• Flexibility to adapt training content, pacing, and delivery according to audience requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentoring and talent investment initiatives.

• Internal mobility prospects.

• Internship opportunities available.

• An inclusive and supportive workplace atmosphere.

• Regular team-building social events organized by the company.