Genesys Cloud CX Training Specialist – Part-Time

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users of Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-world applications.

• Collaborate with Subject Matter Experts to transform both functional and technical content into organized, timed training agendas.

• Ensure the readiness of the training environment, which includes user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee training progress.

• Provide training status updates to the OCM/Program Lead.

• Assist in the creation and maintenance of SCORM/LMS-based training materials, including Articulate Storyline content.

• Create and update user-facing job aids, guides, and other supporting educational materials.

• Facilitate Train-the-Trainer sessions for LOB Change Champions.

• Identify and raise training readiness concerns.

• Modify training approaches and pacing according to participant engagement, knowledge levels, and immediate feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training for enterprise software and customer experience platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in providing interactive, scenario-based training leveraging adult-learning principles.

• Background in developing or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Preferred experience in WFM platform training, covering forecasting, scheduling, and real-time adherence.

• Strong organizational capabilities and skills in stakeholder coordination.

• Ability to handle multiple training workstreams simultaneously.

• Exceptional facilitation and communication skills.

• Capacity to adjust training materials, pacing, and delivery methods based on the needs of the audience.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• An inclusive and supportive work environment.

• Regular team-building social events within the company.