Genesys Cloud CX Training Specialist

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end-users on Genesys Cloud CX and WFM across various business units.

• Conduct both live and virtual training sessions that utilize a practical, click-through method focused on guided practice and real-world applications.

• Work alongside Subject Matter Experts to transform functional and technical information into organized, timed training agendas.

• Ensure the training environment is ready, which includes verifying user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and oversee training progress; report updates to the OCM/Program Lead.

• Assist in the creation and upkeep of SCORM/LMS-based training materials, including content developed with Articulate Storyline.

• Create and maintain user-facing job aids, guides, and other supporting educational resources.

• Facilitate Train-the-Trainer sessions for Line of Business Change Champions.

• Recognize and escalate potential training readiness risks.

• Modify training strategies and pacing in response to participant engagement, knowledge levels, and real-time feedback.

⛳️ Requirements

• Minimum of 3 years’ experience in delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or equivalent solutions.

• Demonstrated experience in providing interactive, scenario-based training that applies adult-learning principles.

• Experience in developing or delivering SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with WFM platform training experience, which includes forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and the ability to coordinate with stakeholders effectively.

• Capability to manage multiple training workstreams simultaneously.

• Outstanding facilitation and communication abilities.

• Flexibility to adapt training materials, pacing, and delivery methods based on the audience’s needs.

🏝️ Benefits

• Attractive compensation and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility to work remotely / Emphasis on a Work From Anywhere Culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility prospects.

• Internship opportunities available.

• Collaboration on significant projects for leading global clients.

• A welcoming and supportive workplace environment.

• Regular social events to foster team building.