Genesys Cloud CX Training Specialist

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Provide hands-on, scenario-driven training for end users of Genesys Cloud CX and WFM across various business units.

• Conduct live and virtual training sessions utilizing a hands-on, click-through method that emphasizes guided practice and real-world applications.

• Collaborate with Subject Matter Experts to transform functional and technical information into structured, timed training agendas.

• Ensure training environment readiness, which includes verifying user access, test data, prerequisites, and system configurations.

• Monitor attendance, gather participant feedback, track assessment completion, and evaluate overall training progress.

• Communicate training status updates to the OCM/Program Lead.

• Assist in the development and upkeep of SCORM/LMS-based training materials, including resources created with Articulate Storyline.

• Create and maintain user-oriented job aids, guides, and supplementary learning materials.

• Provide support during Train-the-Trainer sessions for Line of Business Change Champions.

• Identify and elevate any training readiness risks.

• Modify training strategies and pacing based on participant engagement, knowledge levels, and real-time feedback.

⛳️ Requirements

• A minimum of 3 years of experience in delivering end-user training on enterprise software and customer experience platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or comparable solutions.

• Demonstrated experience in delivering interactive, scenario-based training grounded in adult-learning principles.

• Experience in creating or conducting SCORM/LMS-based training content.

• Familiarity with Articulate Storyline is advantageous.

• Strong preference for candidates with experience in WFM platform training, including forecasting, scheduling, and real-time adherence.

• Excellent organizational skills and ability to coordinate with stakeholders effectively.

• Capability to manage multiple simultaneous training initiatives.

• Strong facilitation and communication skills.

• Ability to tailor training content, pacing, and delivery to meet audience requirements.

🏝️ Benefits

• Comprehensive compensation and benefits package, including health insurance.

• Relocation assistance program.

• Flexibility for remote work through our Work From Anywhere Culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaborate on impactful projects for top-tier global clients.

• Work in an inclusive and supportive environment that promotes open communication.

• Participate in regular team-building social events organized by the company.