Genesys Cloud CX Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, code, develop, enhance, and maintain organizational software systems.

• Program and set up end-user applications, systems, databases, and websites.

• Collaborate with business leaders to assess user needs and conduct regular evaluations, maintenance, and improvements of existing applications.

• Design, develop, debug, and support Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions.

• Document system configurations, including call flow diagrams, integrations, and data actions.

• Troubleshoot issues within the Genesys Cloud platform and identify problems with upstream or downstream applications.

• Create innovative technical solutions to complex challenges.

• Contribute to the development of policies and procedures.

• Work on complex projects with a broad scope.

• Independently complete tasks with general guidance on new projects.

• Mentor less experienced team members as needed.

⛳️ Requirements

• 4-8 years of relevant experience is preferred.

• Bachelor's degree in a related field or equivalent work experience is preferred.

• Hands-on development experience with the Genesys Cloud CX platform is preferred.

• Experience integrating with various CRM systems (e.g., ServiceNow, Salesforce, SAP CRM) is preferred.

• Ability to document system configurations (call flow diagrams, integrations, data actions, etc.) is preferred.

• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions.

• Hands-on experience with Genesys Cloud Architect, including call flows, Common Modules, data actions, bot integrations, and workflow automation, is preferred.

• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identify problems with upstream or downstream applications is preferred.

• Excellent written and verbal communication skills are preferred.

• Ability to translate business requirements into technical solutions is preferred.

• Ability to communicate effectively with both business and technical team members is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle programs.