Forward-Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead workflow-driven discovery initiatives across healthcare providers, payers, life sciences firms, CROs, and regulated entities.

• Link operational challenges to quantifiable business outcomes, associated risks, urgency, and decision-making criteria.

• Create and present customer-tailored demonstrations, solution workshops, and functioning prototypes centered on eSignature, CLM, IAM, integrations, identity, and regulated-signature features.

• Design solutions that integrate Docusign with enterprise and clinical systems, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and customized APIs/webhooks.

• Convert HLS requirements related to HIPAA, BAAS, GxP, FDA 21 CFR Part 11, IQ/OQ/PQ validation, auditability, identity verification, security, and controlled access into effective solution designs.

• Collaborate with process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement teams, and executive sponsors throughout production deployment and subsequent system reconciliation.

• Oversee technical discovery, architecture assessments, integration validation, RFP/RFI submissions, proposals, workflow diagrams, business-process documentation, and scoped POC initiatives.

• Identify supported capabilities, configurations, dependencies, limitations, defects, and roadmap considerations; appoint owners and develop customer-facing resolution strategies.

• Collaborate closely with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting teams.

• Develop reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demonstration assets, and enablement resources.

• Mentor and enhance the technical proficiency of fellow solution consultants.

⛳️ Requirements

• Minimum of 12 years of relevant experience with a Bachelor's degree, or 8 years of relevant experience with a Master's degree.

• At least 4 years in roles involving direct customer interaction within enterprise environments.

• Background in software engineering, enterprise presales, solution consulting, or technical advisory.

• Proven experience in designing, constructing, and presenting intricate SaaS solutions to executive, business, technical, and regulated audiences.

• Familiarity with building AI-native systems and utilizing generative AI frameworks to extract structured data from complex unstructured contracts.

• Knowledge of APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations.

• Experience in healthcare or life sciences sectors, encompassing regulated workflows, EHR/EMR integration, identity and access management, and audit standards.

• Ability to quantify business impact and guide clients towards establishing defined proof steps, success criteria, responsibilities, and timelines.

• Preferred experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows.

• Preferred experience in integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems.

• Preferred experience in supporting strategic enterprise sales processes, executive POVs, complex commercial scoping, and multi-phase transformation initiatives.

• Preferred experience in mentoring SCs and developing scalable methodologies adopted across teams.

• Candidates must already possess authorization to work in the United States on a full-time, permanent basis without current or future sponsorship.

🏝️ Benefits

• Variable incentive compensation or company bonus plan, based on role and performance.

• Restricted Stock Units (RSUs).

• Paid time off and company holidays, tailored to the region.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options for 100% employer-covered plans and minimum employee-contribution plans from day one.

• Retirement and pension plans with potential employer contributions.

• Learning and development opportunities, including coaching, online courses, and education reimbursements.

• Compassionate care leave.

• Reasonable accommodations for qualified individuals with disabilities and religious needs.