General Manager – FSP Operations

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Act as the primary executive account leader for one of Parexel's strategic FSP customer relationships.

• Supervise account-level operational delivery, including team management, resource allocation, quality assurance, and project efficiency.

• Create and implement resourcing plans while ensuring high-quality outputs across the FSP customer portfolio.

• Enhance financial performance and margin improvement through budget oversight, cost monitoring, resource distribution, revenue generation, and cost reduction.

• Offer strategic guidance to functional and program leads regarding margin optimization and profitability objectives.

• Lead, nurture, and inspire teams through technical assistance, performance evaluations, training strategies, and ongoing improvement.

• Establish and track KPIs, analyze operational performance, and prepare executive account summaries.

• Promote operational excellence by implementing best practices, standard operating procedures, and data-driven decision-making.

• Serve as the main account liaison for the FSP customer and engage in governance meetings with both customer and internal stakeholders.

• Align Parexel's capabilities with customer pipelines, products, strategic priorities, and satisfaction objectives.

• Identify and pursue new business prospects within existing FSP accounts.

• Spearhead repeat business efforts, including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to foster account growth.

⛳️ Requirements

• Over 10 years of substantial leadership experience in clinical research organizations, pharmaceutical companies, biotechnology firms, FSP environments, or other healthcare research entities.

• Proven success in leading large, matrixed, and geographically distributed teams.

• Experience in managing strategic customer relationships at senior and executive levels.

• Strong financial expertise, including budgeting, forecasting, profitability oversight, and resource planning.

• Demonstrated experience in driving operational performance across complex portfolios, programs, or business units.

• Experience in supporting business development initiatives, proposals, and client presentations.

• Strong analytical, negotiation, influencing, and decision-making abilities.

• Excellent verbal, written, and presentation skills.

• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.

• Advanced capability to develop and motivate teams, conduct performance management, and encourage continuous improvement.

• Strong stakeholder and relationship management abilities with a client-centric approach.

• Ability to present to executive-level audiences and utilize data and analytics for strategic and performance-related decisions.

• Preferred: advanced degree (MBA, MS, PharmD, PhD, or equivalent).

• Preferred: extensive experience in FSP leadership.

• Preferred: comprehensive knowledge of global clinical development and clinical operations.

• Preferred: broad expertise across therapeutic areas.

• Preferred: experience with major pharmaceutical and biotechnology clients.

• Familiarity with CTMS, EDC, EDMS, IWRS/IRT platforms, and Microsoft Office Suite.

🏝️ Benefits

• Health, Vision & Dental Insurance.

• Tuition Reimbursement.

• Vacation/Holiday/Sick Time.

• Flexible Spending & Health Savings Accounts.

• Work/Life Balance.

• 401(k) with Company match.

• Pet Insurance.

• Paid time off.

• Life insurance.

• Flexible work arrangements.

• Growth opportunities.