General Manager, Enterprise Division

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the Enterprise Division’s approximately $20 million P&L, which includes revenue, profitability, forecasting, budgeting, cost management, and overall financial performance.

• Formulate and implement the strategic plan for the Enterprise Division, concentrating on sustainable growth, profitability, client retention, and expansion.

• Propel enterprise revenue growth by pursuing new business opportunities, expanding existing client relationships, and executing sales strategies.

• Manage complex enterprise sales cycles in collaboration with Sales, Professional Services, and technical teams.

• Establish and nurture executive-level relationships with enterprise clients, acting as a trusted business partner and point of escalation.

• Oversee the performance and growth of Professional Services, including service delivery, client outcomes, resource utilization, and project profitability.

• Supervise Enterprise Account Management, Managed Services, Professional Services, and Business Operations.

• Maintain a thorough understanding of Microsoft enterprise technologies and their applications within complex client environments.

• Convert technology capabilities into tangible business outcomes for enterprise clients.

• Recognize opportunities for expansion through Professional Services, technology initiatives, managed services, and Microsoft-aligned solutions.

• Balance sales growth with delivery capacity, service quality, operational efficiency, profitability, and client expectations.

• Enhance productivity, operational effectiveness, cost management, and overall financial performance.

• Establish performance standards and accountability throughout the Enterprise Division.

• Build, develop, and retain leaders and teams across commercial, technical, service delivery, and operational functions.

• Collaborate with People & Development on recruitment, talent development, employee engagement, and organizational effectiveness.

• Represent F12 with enterprise clients, technology partners, and the wider business community.

• Report directly to the Chief Operating Officer and collaborate with the F12 Executive Team and senior leaders in Sales, Technology, Operations, Finance, Marketing, and People & Development.

⛳️ Requirements

• Proven senior leadership experience with accountability for a substantial business unit and P&L of similar scale, ideally around $20 million or more.

• Extensive enterprise sales experience, encompassing new business development, existing account growth, navigating complex sales cycles, and fostering executive-level client relationships.

• Documented success in driving revenue growth while managing profitability, forecasting, budgets, and overall financial performance.

• Strong understanding of Professional Services and the commercial and operational dynamics involved in delivering complex technology solutions to enterprise clients.

• In-depth knowledge of the Microsoft enterprise technology ecosystem.

• Capability to align technology solutions with client business requirements and articulate technical capabilities into clear business value.

• Experience leading multifunctional teams across sales, account management, Professional Services, service delivery, operations, or related fields.

• Strong commercial and financial acumen.

• Exceptional executive presence, communication, negotiation, relationship management, and decision-making abilities.

• Strategic mindset with the ability to drive execution and accountability.

• Proven capability to build, develop, and retain high-performing teams and leaders.

• Experience in IT services, technology consulting, managed services, or a similar technology environment is preferred but not mandatory.

• A commitment to F12’s values and to fostering a collaborative, accountable, and high-performing culture.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.