General Manager – Elite Sports Medicine, Human Performance Clinic

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Supervise daily operations of the facility encompassing clinical care, performance training, and client management.

• Develop, document, and enhance operational systems and Standard Operating Procedures (SOPs).

• Oversee facility throughput, equipment upkeep, technology systems, vendor partnerships, and inventory management.

• Collaborate with the Clinical Director to translate performance philosophies into actionable operational strategies.

• Lead and assist front-of-house and administrative staff.

• Coordinate Chiropractors, Rehab Specialists, and Strength & Conditioning Coaches to create a unified patient-athlete experience.

• Maintain an athlete-centric environment that adheres to the standards of professional sports organizations.

• Enhance client interactions from onboarding through recovery and performance training programs.

• Serve as the main point of contact for elevated client service and address operational challenges.

• Track Key Performance Indicators (KPIs), practitioner capacity, schedule density, and patient retention rates.

• Oversee billing, operational budgets, financial reports, and payroll processes.

• Identify operational efficiencies and growth opportunities while preserving clinical standards.

• Optimize scheduling efficiency for clinicians and coaches.

• Promote client conversion and retention throughout various care phases.

• Achieve operational revenue targets while managing facility overhead and profit margins.

⛳️ Requirements

• 3–5+ years of operational leadership experience in high-performance sports environments, elite physical therapy/sports medicine facilities, sports science institutes, or boutique athletic centers.

• Direct experience or a solid understanding of sports science, athletic training, biomechanics, kinesiology, or high-performance athletics is highly desirable.

• Proven ability to lead multidisciplinary teams, establish clear systems, and nurture a performance-driven team culture.

• Highly skilled in using electronic health/EHR software, CRM platforms, scheduling tools, and operational reporting applications.

• Demonstrated proactive and analytical mindset with excellent communication skills and emotional intelligence.

• Must be able to accept payments via Wise; Wise should support local bank transfers in the candidate's country of residence/bank location.

• Availability to work during Eastern Standard Time (EST) hours.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• No tracker

• Full-time, 40 hours per week