General Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee Emplifi's commercial sector in North America, including regional P&L and comprehensive revenue outcomes.

• Convert the global go-to-market strategy into localized execution, emphasizing the Enterprise segment.

• Manage regional forecasts and achieve targets for bookings, ARR, profitability, GRR, and NRR.

• Lead efforts in acquiring new logos, cross-selling, upselling, expanding strategic accounts, and directly closing significant enterprise deals.

• Establish infrastructure for pipeline management, forecasting, CRM adoption, territory planning, quota setting, compensation, and reporting.

• Evaluate, recruit, mentor, develop, and retain a high-performing sales team.

• Collaborate with Customer Success on retention, growth, renewals, pricing, and strategies for enterprise customers.

• Execute global go-to-market procedures and enhance sales productivity utilizing AI and data analytics.

• Work alongside Marketing, Product, Finance, Revenue Operations, Customer Experience, and global leadership.

• Supply market insights for product roadmaps and strategic corporate planning.

• Cultivate a culture of accountability, customer focus, collaboration, and ongoing improvement.

⛳️ Requirements

• Proven history of commercial growth in a SaaS setting, preferably within CX, Social, or Digital Marketing technology.

• Experience at the VP level or higher, leading sales and customer success teams in a rapidly growing company.

• Capability to collaborate across functions with Customer Experience and post-sale operations.

• Demonstrated ability to establish and expand a sales organization through hiring, coaching, and performance management.

• Experience in leading M&A activities and business integrations, including product integration, sales team consolidation, enablement, and change management.

• Strong enterprise sales acumen and capability to personally manage complex deals while mentoring others.

• Proficiency with AI tools and AI-driven technologies.

• Hands-on leadership approach.

• Self-motivated with strong problem-solving skills and adaptability to uncertainty.

• Ability to thrive in a fast-paced, high-growth environment.

🏝️ Benefits

• Dynamic and international work setting.

• Opportunity to collaborate with leading global brands at a top CX tech company.

• Flexible and open-minded culture with a high degree of trust.

• Opportunities for professional advancement and development.

• Chance to explore new and innovative technologies in an environment that encourages creativity.

• Flexible work arrangements.

• Unlimited Paid Time Off.

• Sick Days & Community Service Days.

• Participation in meetups & conferences.

• Comprehensive benefits package including Medical, Dental, Vision & Life Coverage Options.

• 8 weeks of paid maternity leave or 4 weeks of paid paternity leave; adoption and foster care leave are also available.

• Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD).

• 401K plan.

• Educational reimbursement opportunities.

• Access to an Employee Assistance Program (EAP).

• Scheduled Company Learning Days and additional courses available through our online Emplifi Academy.