General Manager, Account Management

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead and cultivate a robust, high-performing account management and support team across various levels.

• Foster a high-performance, client-focused culture across a range of product lines and business models.

• Implement clear communication, accountability, succession planning, leadership development, and organizational design.

• Act as the senior relationship leader for key enterprise accounts, establishing trusted executive partnerships.

• Collaborate with Sales leadership and Account Executives on account strategies, growth opportunities, proposals, and contract renewals.

• Define success metrics, monitor value realization, and ensure alignment of delivery with client business goals.

• Identify opportunities to retain, expand, and enhance the client portfolio.

• Manage organizational P&L performance, including budgeting, forecasting, revenue, retention, expansion, and profitability targets.

• Utilize financial, operational, and analytical insights to prioritize, allocate resources, and inform decision-making.

• Oversee staffing and capacity planning, forecast demand, and adjust resources in response to evolving business needs.

• Resource new program implementations and adapt to changing client requirements.

• Supervise operational processes and continuously enhance organizational operations.

• Serve as the senior escalation point for complex client and operational challenges.

• Coordinate technology, finance, warehouse, operations, merchandising, marketing, inventory, and global teams for prompt issue resolution.

• Establish governance and risk management protocols for client and operational risks.

⛳️ Requirements

• Extensive experience leading large, complex organizations with multiple layers of direct and indirect reports.

• Proven success in building trusted relationships with enterprise clients and influencing executive stakeholders.

• Experience collaborating with Sales to drive account growth, retention, renewals, and positive client outcomes.

• Strong financial management capabilities, including P&L ownership, budgeting, forecasting, and profitability oversight.

• Analytical, data-driven approach to decision-making and resource management.

• Outstanding communication skills, with the ability to tailor messages for executives, clients, leaders, and frontline teams.

• Strong problem-solving abilities and proficiency in navigating complex, cross-functional challenges.

• Experience managing multiple product lines and diverse business models, such as programs, dropship, and recognition.

• Expertise in workforce planning, capacity modeling, talent development, and process optimization.

• Strategic and commercially minded, with a focus on client value and business outcomes.

• Highly collaborative and effective in aligning stakeholders across various functions.

• Comfortable operating in complex, rapidly changing environments.

• Decisive, accountable, and adept at translating insights into actionable strategies.

• Committed to developing people and fostering organizations for sustainable growth.

🏝️ Benefits

• Nationwide Medical, Dental, Vision, Life, and Disability insurance coverage.

• Voluntary Benefits.

• 401(k) Retirement Savings Plan.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA).

• Opportunities for career advancement and internal promotions.

• Leadership experiences and access to HALO's influential global network.

• Recognition awards that can be exchanged for gift cards, trips, concerts, and merchandise.

• Reasonable accommodations for individuals with disabilities.