Gaming Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer support inquiries for a designated game studio

• Assist players with account and technical issues

• Resolve questions related to purchases and gameplay

• Collaborate with a team of agents under the supervision of a Team Lead and an Operations Manager

• Complete guided training modules to enhance, develop, and refine skills

• Stay updated on the client's latest projects, recent releases, and branding efforts

• Support players in enjoying the games they are passionate about

⛳️ Requirements

• You possess advanced English speaking and writing skills (minimum C1)

• You are based in South Africa

• You have extensive gaming knowledge and a passion for all things related to video games

• You own a modern gaming PC or laptop

• You are a quick learner, proactive, and excel in troubleshooting

• You have a dedicated, quiet workspace within your home

• A minimum internet speed of 15 Mb/s for both download and upload with latency < 120 ms internationally

• At least 8 GB of RAM

• Windows 11 (all editions except Windows S Mode)

• A processor with a CPU Mark of at least 9220, such as Intel i5-8400 or stronger; 8th Gen Intel or above, or Ryzen 2nd Gen or above

• A GPU with a G3D Rating of 4806, like GTX 760 or better

• Two monitors

• A smartphone capable of two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer

🏝️ Benefits

• The ability to work 100% remotely, eliminating commute time and travel expenses

• A role within a dynamic international company with ambitious gaming, e-commerce, and tech clients

• A casual, diverse, and inclusive environment with individuals from over 80 countries, speaking more than 25 languages

• Access to innovative digital tools and comprehensive training, including an online training course library

• Numerous learning and career development initiatives throughout the year

• Engaging employee activities and opportunities to participate in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA