Gaming Account Associate

This is a fully remote position, open to applicants in Michigan, +1 more state.

📋 Description

• Oversee the daily operations of casino VIP accounts.

• Enhance and sustain player engagement through proactive sales outreach via phone and email.

• Cultivate, reactivate, and retain valuable customers through targeted sales promotions and telemarketing efforts.

• Meet organizational and departmental objectives through prudent judgment and prompt decision-making related to customer reinvestment.

• Track customer betting patterns and provide player reinvestment within established timelines.

• Execute daily, weekly, and special sales and marketing initiatives.

• Connect with potential VIP customers through direct player reinvestment efforts.

• Promote gaming products, events, and services to current VIP clientele.

• Follow reinvestment policies and procedures diligently.

• Adhere to company policies, procedures, departmental targets, and overall business strategy.

• Recognize service breakdowns and opportunities for process enhancements, taking prompt action.

• Manage challenging customer interactions with professionalism.

• Assist VIP Casino Hosts and Marketing teams in organizing VIP events or experiences.

• Provide support to internal premium departments with escalated inquiries, including Hotel Comp Requests.

• Dispatch follow-up emails to boost outbound engagement conversion rates.

• Address player inquiries to avert gaming activity loss and rectify service issues.

• Work in collaboration with Risk/Fraud and Responsible Gaming departments to detect adverse behaviors and advocate for safe gaming practices.

⛳️ Requirements

• Proven experience in sales and customer service within a collaborative team environment.

• Exceptional verbal and written communication abilities.

• A minimum of 2 years in supporting Casino VIP experiences and/or comparable sales roles.

• Capability to stand or sit and operate computers and other technological devices for extended durations.

• Legal authorization to work in the U.S. without the need for immigration sponsorship.

• Must adhere to the relevant gaming licensing requirements.

• Must comply with and endorse BetMGM's responsible gambling policies, procedures, and initiatives.

• The licensing process may involve comprehensive background checks, encompassing criminal records, financial history, and personal background verification.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance.

• 401(k) plan with company matching.

• Pre-tax spending accounts, including health care FSA and commuter savings.

• Flexible paid time off.

• Reimbursement for professional development and ongoing training opportunities.

• Employee resource groups.

• Swag, ticket giveaways, and additional perks.

• Performance-based bonus plan.