French Bilingual Contact Center Representative II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver an outstanding customer experience through expert advice, service, inquiries, and problem resolution.

• Recognize customer needs and devise effective solutions for their issues.

• Engage in inquisitive dialogue to uncover and address customer requirements.

• Provide comprehensive product knowledge and direction.

• Address customer and partner concerns, escalating issues as needed.

• Spot cross-selling opportunities and connect customers with internal Bank partners.

• Accurately and efficiently process financial transactions, including withdrawals and bill payments.

• Deliver inbound and/or outbound service and guidance on moderately complex financial products and services.

• Advocate for the complete range of products, advice, services, and banking capabilities.

• Implement operational policies and procedures while supporting excellence in operations.

• Ensure business processes and documentation are completed accurately and in line with regulations.

• Contribute to process improvement initiatives and conduct due diligence on customer transactions.

• Collaborate as a team member, fostering a positive work atmosphere and addressing relevant issues.

• Enhance personal knowledge, engage in knowledge transfer, and participate in cross-training.

• Take part in performance management and professional development activities.

• Keep team members updated on project progress and daily activities.

• Serve as a brand ambassador for TD both internally and externally.

• Typically report to a Team Manager.

⛳️ Requirements

• High School diploma, an Undergraduate degree, and/or a minimum of 1 year of relevant experience.

• Established knowledge and skills to provide service and advice across a variety of products and services.

• Extensive understanding of the full suite of products, services, and processes within the business area.

• Full proficiency acquired through job-related training.

• Bilingual in French; proficient in a language other than French to assist clients requiring support in that language.

• Various accreditations and/or licenses may be necessary based on the business supported and/or regulatory obligations.

🏝️ Benefits

• Competitive base salary.

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition initiatives.

• Regular discussions regarding development.

• Access to training programs.

• Online learning platform availability.

• Mentorship programs.

• Structured training and onboarding sessions.

• Interview accommodations, including accessible meeting spaces and captioning for virtual interviews.