Fraud Risk Management Analyst I

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Review and assess fraud alerts and monitoring reports within designated populations to pinpoint unusual or potentially fraudulent behavior.

• Develop anticipated activity profiles and compare actual activity against expected patterns to detect fraud.

• Record triage decisions, including resolutions, case consolidations, immediate card actions, or full investigations.

• Carry out comprehensive fraud investigations utilizing account, transaction, device, and relationship information.

• Conduct case development, evidence collection, narrative documentation, and finalize cases.

• Prepare and forward activities that qualify for SAR and CTR to the BSA/AML Operations team.

• Implement card-related actions such as blocking, unblocking, closing, and reissuing cards.

• Document evaluations, analyses, and outcomes in Actimize and tracking spreadsheets.

• Escalate cases eligible for SAR, requiring immediate attention, related to terrorist financing, human trafficking, or imminent loss indicators on the same business day.

• Manage incoming and outgoing calls regarding fraud monitoring, card status, and cardholder verification.

• Uphold service levels, production targets, and quality standards.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Generally requires less than two years of relevant experience.

• Prior exposure to fraud, payments, banking operations, or customer service is necessary.

• Strong attention to detail and accuracy in transaction analysis and documentation.

• Capability to handle a daily workload while meeting same-day and SLA-driven deadlines.

• Excellent written and verbal communication skills.

• Self-sufficient, organized, and comfortable working across multiple systems and monitoring reports with minimal support.

• Basic understanding of fraud indicators and typologies is preferred, including account takeover, first-party fraud, and card-not-present fraud.

🏝️ Benefits

• Annual performance-based incentive opportunity

• Health insurance

• 401(k) retirement benefits

• Life insurance

• Disability benefits

• Paid time off

• Comprehensive benefits package for eligible employees