Fraud Operations Intern

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee real-time transactions and customer activities identified for potential fraud and abuse, facilitating manual reviews.

• Conduct investigations into transactions using established internal policies and review techniques to ascertain fraudulent activity.

• Gain a comprehensive understanding of systems and tools while analyzing account patterns through data assessment.

• Examine fraud trends and user behavior to aid in the development of machine learning models, rules, and detection systems.

• Work collaboratively with analysts, operations specialists, data scientists, and engineering teams to enhance fraud prevention strategies, processes, and tools.

• Acquire and maintain a robust understanding of fraud prevention methods and technologies.

• Achieve or surpass SLAs for the prompt resolution of queued cases to reduce potential losses.

• Address escalations from both internal and external stakeholders in a professional and effective manner.

⛳️ Requirements

• Proven experience in data analysis and the ability to make significant decisions in a dynamic and sometimes uncertain environment.

• Strong attention to detail with the capability to manage multiple tasks simultaneously.

• Exceptional problem-solving and analytical abilities.

• Excellent business judgment and communication skills.

• Self-motivated with the ability to work independently with minimal supervision after completing training.

• Experience working with Claude or similar large language model tools is essential.

• Comfortable utilizing AI to boost productivity, conduct research, and enhance communication.

• Availability to work full-time Monday through Friday from 9:00 am to 5:30 pm local time.

🏝️ Benefits

• Paid internship